Returns & Refunds Policy

Last updated: 23rd July 2026

At Memory Magnets, every product is made to order and personalised specifically for you. For this reason, we do not accept returns or offer refunds for personalised items except where required by UK law.

Nothing in this policy affects your statutory rights.

Personalised Products

As our products are made to your specifications and are clearly personalised, they are exempt from the standard 14-day cancellation period under the Consumer Contracts Regulations.

Once your order has been placed and production has begun, it cannot be cancelled or returned simply because you have changed your mind.

Please ensure all names, dates, photographs, spellings and other personalisation details are correct before placing your order.

Faulty, Damaged or Incorrect Items

If your order arrives:

• damaged;

• faulty; or

• with an error caused by us,

please contact us within 14 days of receiving your order at hello@memorymagnets.co.uk.

Please include:

• your order number;

• a description of the issue; and

• clear photographs of the product.

If we determine that the item is faulty, damaged in transit, or the personalisation does not match the details you provided, we will provide an appropriate remedy in accordance with your statutory rights. This may include a replacement or a full refund.

Personalisation Errors

We cannot accept responsibility for mistakes resulting from information supplied by you, including spelling, grammar, dates, photographs or other personalised content that matches the details submitted with your order.

Please check all personalisation carefully before completing your purchase.

Refunds

Where a refund is required by law, it will be issued to your original payment method.

Contact Us

If you have any questions about your order or this policy, please contact:

Memory Magnets
Email: hello@memorymagnets.co.uk